联系团队
把网络问题交给我们。
告诉我们站点、流量形态和时间表，销售与网络工程会把需求交给合适的人。
ROUTE YOUR REQUEST
Sales, engineering or NOC.
Choose the closest topic and include the details that change a network design: site, bandwidth, regions, redundancy and timeline.
Commercial availability, service options and next steps.
Routes, ports, topology and technical validation.
Existing customer support and incident escalation.
WHAT HAPPENS NEXT
A request with a route.
The form is the start of a practical conversation, not a generic sales queue.
We classify the need
Sales, engineering or NOC receives the message based on the topic you selected.
We ask for the missing variable
Site, port, bandwidth, route, region or incident context is confirmed before a recommendation.
We name the next owner
You receive the next step, expected timing and the contact responsible for it.
PREPARE A TECHNICAL REQUEST
Details that change the design.
| Detail | Example | Why it matters |
|---|---|---|
| Site | Facility, city, country, suite | Determines meet-me room and delivery path. |
| Traffic | Committed, peak, direction | Shapes port size, routing and protection. |
| Regions | Users, clouds, IXs | Changes latency and exchange choices. |
| Redundancy | Dual path, dual facility | Defines failure boundary and acceptance test. |
| Timeline | Target service-ready date | Sets the delivery and change-window plan. |
For a new network
Include site, bandwidth, product, regions, redundancy and target service-ready date. The first response will identify the next technical owner.
For an existing service
Include account, circuit, facility, timestamp, symptoms and impact. Use the customer portal for authenticated tickets when available.